Sims 4: What to do if your game still crashes after the June update

The Sims 4 rolled out hot fixes for the June patch that caused some save files to crash the game. Here's what to do if yours is still crashing.

The Sims 4 June patch, which brought back some much-loved NPCs, added free placing of doors and windows to build mode, brought ladders to the game and overhauled the bill system – amongst other things – has been a hit. Except for those who haven’t been able to play their game at all since the patch.

 Sims 4 June patch: Crashing saves

The update caused some save files to crash on loading – even if Simmers took the utmost care  with their mods folder prior to the update. Some might thought that the crash was down to rogue custom content, but soon after the Sims 4 June patch, the team confirmed that it was a game issue.

It didn’t take long for the Sims 4 team to roll out hot fixes for the crashing issue related to the June patch. Some Simmers, however, are reporting that their game is still crashing when trying to load save files.

What to do if The Sims 4 is still crashing after the June update

First, make sure you have updated your game for the Sims 4 patch hotfixes that have rolled out. If you have turned off automatic updates for The Sims 4 and Origin – remember to check for these manually. Start a new save file – don’t delete the old one – to test if your game works when starting from scratch.

If your game is up to date, remove everything in your mods folder (including the Resource file). Also, clear your game’s cache before trying to play.

How to clear The Sims 4 cache

 Navigate to your game files – usually located at Documents/Electronic Arts/The Sims 4/ on both PC and Mac.

1. Delete the localthumbscache.package file in this directory. 

2. Go inside the cache folder and delete all files that end in .cache. DO NOT  delete the actual directory.

You can also delete all the files in the cachestr folder, but don’t delete the folder itself. Deleting the  spotlight.package file is okay.

Once you’ve done this try to start the game load the save file that’s causing the Sims 4 to crash.

If this fixes the problem, you can slowly start adding your mods and custom content back. If the problem resurfaces, then then there might be an issue with your mods or CC and you need to update these.

Console players have been reporting that their games are still crashing, however. If you have followed all the steps to clear your game cache and try a new save file, report the Sims 4 crashing issue on EA Answers HQ for further assistance.

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Antoinette Muller
Antoinette is a recovering journalist. She's a multi-award winner and thinks it's strange writing about herself in the third person, unless she's playing as herself in The Sims.