Sims 4: What to do if your game is crashing after Snowy Escape update

Some players are having issues with their games crashing after the latest Sims 4 update. Here's what to do.

The recent update to The Sims 4 base game, ahead of the Snowy Escape expansion pack, is causing a few issues for players on both PC and console.

Updates of this nature have the tendency to be disruptive to mods as well as vanilla games and this one was no different. This is why it is always a good idea to back up your files before you update your game.

Most mods have been updated already, but even players who do not have CC or mods have reported that they are experiencing issues with their games crashing after the November 2020 patch.

Sims 4 team working on crashing issues after November update

The issue was acknowledged by Sim Guru Nick on Wednesday. He wrote on Twitter:

Hi Simmers, I just wanted to acknowledge the excessive crashing that's happening for a lot of people, our team is investigating. [Here is a] bug report thread (check the first post), please share your own experiences and save files, thanks so much!

Note that the link above is for PC reports. Check the first post though, and there are links available to threads for other platforms. We know PS4 players are crashing a lot and we could really use your save files. Sorry for the trouble and thanks for the help 🙂

It goes without saying that you should start off by removing all your mods and CC - if you use them - and making sure these files are all up to date before slowly adding them back in. If that does not work, you could try some of the other common fixes, like clearing your game's cache files.

What to try: Clear The Sims 4 cache

 Navigate to your game files – usually located at Documents/Electronic Arts/The Sims 4/ on both PC and Mac.

1. Delete the localthumbscache.package file in this directory. 

2. Go inside the cache folder and delete all files that end in .cache. DO NOT  delete the actual directory.

You can also delete all the files in the cachestr folder, but don’t delete the folder itself. Deleting the  spotlight.package file is okay.

Once you’ve done this try to start the game load the save file that’s causing the Sims 4 to crash.

If this fixes the problem, you can slowly start adding your mods and custom content back. If the problem resurfaces, then then there might be an issue with your mods or CC and you need to update these.

Console players have been reporting that their games are still crashing, however. If you have followed all the steps to clear your game cache and try a new save file, report the Sims 4 crashing issue on EA Answers HQ for further assistance.

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Antoinette Muller
Antoinette is a recovering journalist. She's a multi-award winner and thinks it's strange writing about herself in the third person, unless she's playing as herself in The Sims.