This tutorial deals specifically with fixing Create-a-Sim items. For a way to fix the CC chairs that broke with The Sims 4 in March 2021, read this article.
If you play with Sims 4 mods or CC, then you are probably familiar with the hellish visions of Sims being transformed into punctuation marks that look like they have crawled out from the underworld. (PS: Wouldn’t an underworld pack in The Sims 4 be awesome?).
The problem with Sims 4 CC is that sometimes it can break. Mods and CC break with updates or sometimes you download them in a broken state. It can be quite traumatising to see the Punctuated Sims from Hell appear.
That question mark slapped in the middle of their virtual foreheads will make you question your life decisions and haunt your dreams.
If you are a bit of a Sims 4 custom content hoarder, then it can feel like a real struggle to figure out which CC is broken.
We have all had that moment where we get so fed up with broken Sims 4 CC that we just go and delete the whole mods folder and start over. Once that recycle bin has been emptied, regret follows instantly.
But there is an easier and far less traumatic way to fix broken CC in The Sims 4. It works best for Create a Sims (CAS) content that’s broken, but you can also use it to get rid of Build/Buy custom content that’s broken or that you no longer use or simply don’t like the look of.
It is also a great way to find any custom content that might be missing from your game. This is useful if you have downloaded some Sims households, lots or objects that do not show up in your game.
Best way to fix broken or bad CC in The Sims 4
To easily fix broken or bad custom content in The Sims 4, you will need to use the Sims 4 Tray Importer from L’Univers Sims. It’s a completely free download and it is safe to use. You can download The Sims 4 Tray Importer from the official website over here.
This little application is life changing for Sims 4 players who use a lot of CC. If you have a bad batch of broke custom content, it can help you clean things up in no time.
Once you have installed The Sims 4 Tray Importer (which runs separately to your Sims game), you will be able to quickly delete any broken CC whenever you want. It can even help you clean up your library if it has gotten a bit full.
To get started, you will have to save a household in The Sims 4 with Sims dressed in the broken custom content.
Don’t worry about how they look. They’re not going for a fashion show, they are going into the bin. Do you care what your garbage looks like before you chuck it out? Yeah, didn’t think so.
How to use The Sims 4 Tray Importer to fix broken CC: Step by step
As mentioned already, save your broken Sims to your library to get rid of CAS CC that is broken. If you are trying to delete build/buy CC, then save a room or lot.
We find it is quite useful to have a “delete me” room next to every build, so that we can easily put objects into it we want to delete later. For this example, we will only deal with broken CAS CC in The Sims 4.
You can access all the households, lots and rooms in your library through The Sims 4 Tray Importer. You can refine accordingly using the filters shown here.
Here is a household of ours. For our American readers, this is the national rugby team of South Africa. Well, our version of some of them anyway. For our English readers: Do you remember the 2019 Rugby World Cup?
Once you have found the offending family (they will show up like the zombies from CAS, or you can name the family “broken” or “delete this” to make it easier).
If you want to just get rid of a household, room or lot without also deleting the CC, you can switch over to the files tab. Highlight the files and right click.
Then select the “Show containing folder” option. Your Tray folder will open with the files highlighted. You can just hit delete in the folder and the files bell be deleted.
To get rid of broken Sims 4 Custom Content or find missing CC by using TS4TI, switch over to the CC tab on the application.
You will see a list of all the CC in use for that household, room or lot. Any missing mods or CC will show up highlighted in red like in the screenshot below.
If you want to find the missing CC, right-click and use the “Find on Google” option. Note: Some users recently reported that there are issues with this option showing up. If you are having problems, refer to the TS4TI support forum. There could be an issue with your firewall blocking access or you might be running an out of date version, or other similar issues. It is best to check with the app’s developers for troubleshooting. If the option is there, a browser tab will open and you will find the websites where the CC is hosted. You can then download it and add it to your mods folder. This is quite useful to help find missing meshes.
If you simply want to get rid of the bad or broken CC, click over to the CC tab, select the items and right click to open your Sims 4 mods folder by using the “show in folder” option (like you did with the household/lot/room files earlier).
If you select more than one item of Sims 4 CC to delete, several windows will open up with the selected items highlighted in your mods folder. You can just delete them one-by-one by going through each window and hitting delete.
And that’s it. This easy way to find and delete broken or bad CC in The Sims 4 works for rooms, lots and CAS items. If you found this tutorial helpful, sign up to our Sims 4 newsletter over here or check out the rest of our Sims 4 content here.
Antoinette is a recovering journalist, having written for Sports Illustrated, The Guardian, Daily Maverick and others. She has won multiple SAB Journalist of the Year awards, across a variety of categories. She thinks it’s strange writing about herself in the third person, unless she’s playing as herself in The Sims…which she’s been doing for over 20 years.